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Oliver Buchannon
Jon Johnson

Results-driven, focused strategic manager with over a decade of experience leading enterprise and global teams in a scaling SaaS environment. Trending “up and to the right” in the world of high-growth tech firms, I thrive in fast-paced, innovative environments looking to scale quickly. I am as driven by people and genuine relationships as I am by the technology that connects us. I am known for being highly empathetic and adept at forging trusted relationships in both client-facing contexts and with internal teams. In all that I do, I am most passionate about user experience and driving continual development of high-value software products. I'm most happy when leveraging my skills to bridge the gap between team members and their short and long term professional goals.

The State of the (Customer Success) Union

Oct 31, 2023

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4 min read

The State of the (Customer Success) Union

Or, I feel like we should stop talking about Salesforce

Jon Johnson
Jon Johnson

Measure over method

We've gotten lost in the methods and we've forgotten how to measure success. Let's change that!

© 2026 Measure over method.
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